Aftermarket support

AOG and critical orders

Order processing procedure

AOG order processing procedure Contacts during normal business hours Contacts after hours, weekends, and holidays AOG order processing procedure

In order to initiate the AOG process, please contact your related service center by phone for any AOG requirements. Note: AOG and critical orders MUST be confirmed by email. No delivery shall be made based upon just a phone call.

AOG and critical orders MUST include

  1. Purchase order number
  2. Part number
  3. Nomenclature (description)
  4. Invoicing address
  5. Shipping address
  6. Shipping instructions
  7. Contact point with name and telephone number
  8. Aircraft tail number

AOG contacts during normal business hours

Europe, the Middle East and Africa
During office hours, our customers in Europe, Africa, and the Middle East should contact

Meggitt SA
Route de Moncor 4
CH-1701 Fribourg
Switzerland
Sita: ZRHVM8X
Office hours are 08:00 to 17:00, Monday through Friday

Mrs. Francoise Knopf, Spares Support Manager
Tel: +41 26 407 1547
Fax: +41 26 407 1555
Email: francoise.knopf@ch.meggitt.com

Mr. Elmar Durret, Spares Support Manager
Tel: +41 26 407 1352
Fax: +41 26 407 1555
Email: elmar.durret@ch.meggitt.com

Americas
During office hours, our customers in North, Central, and South America should contact

Meggitt (New Hampshire), Inc.
144 Harvey Road
Londonderry, NH 03053
U.S.A.
Office hours are 08:00 to 17:00, Monday through Friday

Ms. Debbie Arnold, Customer Service Administrator
Tel: +1 603 657-2671
Fax: +1 603 666-3711
Email: debbie.arnold@meggitt.com

Asia Pacific
During office hours, our customers in Asia Pacific should contact

Meggitt Aerospace Asia Pacific Pte Ltd
48A Loyang Way
Singapore, 508741

Ms. Jessie Gan, Program Manager
Tel: +65 6511 7218
Mobile: +65 9828 4349
Email: jessie.gan@meggitt.com.sg
Office hours are 08:00 to 17:00, Monday through Friday

AOG contacts for after hours, weekends, and holidays

Europe, the Middle East and Africa
Outside of office hours, including weekends and public holidays, our customers in Europe, the Middle East and Africa should contact

Email: aog@ch.meggitt.com
AOG telephone: +41 79 635 0150

Americas
Outside of office hours, including weekends and public holidays, our customers in North, Central, and South America should contact

24-hour emergency cell phone: +1 603 264-5805

Asia Pacific
Outside of office hours, including weekends and public holidays, our customers in Asia Pacific should contact

24-hour emergency cell phone: +65 8188 5096